The LTL Code
GIFT VOUCHER POLICY
Love Those Lashes Gift Vouchers make the perfect gift for that special someone and can be bought for a specific treatment or for a value in sterling. Please note that vouchers are valid for 6 months from the date of purchase, after this period they will become void so please remember this and get your appointments booked in asap.
STRICT CANCELLATION POLICY
If appointments are cancelled or rescheduled more than 24 hours before the appointment clients are eligible for a transfer or refund of their deposit.
If appointments are cancelled within 24 hours of their appointment a 50% fee of the treatment will be charged.
If a client does not show up to an appointment a 100% fee of the treatment will be charged.
For Academy students, please note we require 48 hours notice for cancellations and deposits are non-refundable. If you need to cancel out of the 48 hour window deposits can be transferred to another course date and a £30 re-booking fee will apply. The option to transfer to another course date can only be used once, after which any movement will be considered a cancellation and loss of
deposit.
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INFILLING OTHER LASH ARTISTS WORK
If previous extensions have been applied elsewhere there is an
additional £5-£10 charge applied. This is to allow us time to measure
up what previous technicians have used and also remove and replace
more than we usually would had the original set been done by
ourselves.
Please note: if we feel previous extensions have not been
applied at the quality level that LTL applied we will not be able to
perform the infill. Some technicians use too much glue and/or too many
extensions and this can harm one’s natural lashes. If this is the case
we would suggest a removal, or return to your original technician.
ARRIVING LATE
Please note: Infill appointments are time structured and are based on the average weekly amount of extension loss. If you feel you have shed more extensions than usual it is advised to book extra time to get you back up to 100% coverage.
Please be aware that if you arrive to your appointment late this will affect your treatment time and therefore your infill result. If you arrive more than 15 minutes into your appointment time Love Those Lashes reserves the right to deem the appointment as a 'no show' and the client will be charged 100% of the treatment cost.
ARRIVING WITH MAKEUP ON
Please arrive to your lash appointments without any eye makeup on. This includes anything on the upper eyelashes, lower eyelashes, upper eyelid, lower eyelid, and surrounding eye area. Removal of any eye makeup by your lash technician will cut into your treatment time and could affect the final result of your appointment.
PATCH TEST
In accordance with our insurance policy clients must undergo a patch test for any sort of tinting (eyelash and eyebrow) at least 24 hours before the intended appointment.
Patch tests are valid for 1 year, unless otherwise stated.
PREGNANT CLIENTS
We offer all lash and brow treatments to clients who are expecting, however due to hormonal changes we cannot guarantee the longevity of the eyelash extensions. It really is a case of trial and error as every person's pregnancy experience is so different. We also require that all clients be able to lie flat for the duration of their eyelash treatment, this is for the health and safety of our lash technicians as it can be physically strenuous for them otherwise.
OUR PRICES
All prices shown are subject to alteration by management at any time. Up to date prices will be those used in our store.
No further discounts apply on ANY Special Offers.
THE LTL BOUTIQUE PURCHASES
Due to the current climate, we are unable to accept returns or exchange any products purchased from The LTL Boutique.
LASH LOSS
If you feel that you are experiencing more loss than you should be, please contact LTL within 72 hours of your appointment.
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RESOLUTION CENTRE​
Any complaints must be made within 72 hours of your appointment to info@lovethoselashes.co.uk.
Complaints will be deemed closed after 14 days.
MODEL SETS/APPRENTICE SETS
All of our Lash Artists are fully trained - we offer ‘Model Sets’/’Apprentice Sets’ to enable our Technicians to gain experience, improve their speed, and build a client base. Results may vary. Full coverage not guaranteed. Please note that ‘Model Sets’ cannot be infilled - unless otherwise stated. No refunds will be offered on ‘Model Sets’. Please contact the salon before booking should you have any queries regarding this.
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THE LASH & BROW ACADEMY
We require a minimum of 48 hours notice to reschedule your training course.
A £30 rescheduling fee is due to be paid at time of rescheduling to guarantee your chosen date.
Cancelling within 48 hours of your course may result in a loss of deposit.
For further information regarding The Lash & Brow Academy cancellation policy, please contact Learn@LoveThoseLashes.co.uk
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