The LTL Code

Gift Voucher Policy

Love Those Lashes Gift Vouchers make the perfect gift for that special someone and can be bought for a specific treatment or for a value in sterling. Please note that vouchers are valid for 6 months from the date of purchase, after this period they will become void so please remember this and get your appointments booked in asap.

Cancellation Policy

If appointments are cancelled or rescheduled more than 24 hours before the appointment clients are eligible for a transfer or refund of their deposit.

If appointments are cancelled within 24 hours of their appointment a 50% fee of the treatment will be charged.

If a client does not show up to an appointment a 100% fee of the treatment will be charged.

*For Academy students, please note we require 48 hours notice for cancellations and deposits are non-refundable. If you need to cancel out of the 48 hour window deposits can be transferred to another course date and a £30 re-booking fee will apply. The option to transfer to another course date can only be used once, after which any movement will be considered a cancellation and loss of
deposit.

Infilling other lash artists work

If previous extensions have been applied elsewhere there is an additional £5-£10 charge applied. This is to allow us time to measure up what previous technicians have used and also remove and replace more than we usually would had the original set been done by ourselves.

Please note: if we feel previous extensions have not been applied at the quality level that LTL applied we will not be able to perform the infill. Some technicians use too much glue and/or too many extensions and this can harm one’s natural lashes. If this is the case we would suggest a removal, or return to your original technician.

Arriving Late

Please note: Infill appointments are time structured and are based on the average weekly amount of extension loss. If you feel you have shed more extensions than usual it is advised to book extra time to get you back up to 100% coverage.

Please be aware that if you arrive to your appointment late this will affect your treatment time and therefore your infill result. If you arrive more than 15 minutes into your appointment time Love Those Lashes reserves the right to deem the appointment as a 'no show' and the client will be charged 100% of the treatment cost.

Arriving with make-up on

Please arrive to your lash appointments without any eye makeup on. This includes anything on the upper eyelashes, lower eyelashes, upper eyelid, lower eyelid, and surrounding eye area. Removal of any eye makeup by your lash technician will cut into your treatment time and could affect the final result of your appointment.

Patch Test

In accordance with our insurance policy clients must undergo a patch test for any sort of tinting (eyelash and eyebrow) at least 24 hours before the intended appointment.

Patch tests are valid for 1 year, unless otherwise stated.

Pregnant Clients

We offer all lash and brow treatments to clients who are expecting, however due to hormonal changes we cannot guarantee the longevity of the eyelash extensions. It really is a case of trial and error as every person's pregnancy experience is so different. We also require that all clients be able to lie flat for the duration of their eyelash treatment, this is for the health and safety of our lash technicians as it can be physically strenuous for them otherwise.

Our Prices

All prices shown are subject to alteration by management at any time. Up to date prices will be those used in our store.

No further discounts apply on ANY Special Offers.

The LTL Shop Purchases

Due to the current climate, we are unable to accept returns or exchange any products purchased from The LTL Boutique.

Orders placed for collection from The LTL Studios and Boutique are usually available for collection 2 hours after they are placed, between the hours of 10am - 3pm. Collection is not available on Sundays.

UNCOLLECTED SHOP ORDERS
After one year uncollected shop orders will be removed and cancelled without refund.
Training Kit Delivery Options
UK - £4.99 - 1 - 3 Working Days

Europe - £13.15 3 - 5 Working Days
World Zone 1 - £19.00 5-7 Working days
North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2 - £21.60 5 - 7 Working Days
Australia
Belau
British Indian Ocean Territory
Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean)
Cocos Islands
Cook Island
Coral Sea Island
Fiji
French Polynesia
French South Antarctic Territory
Keeling
Kiribati
Macao
Nauru Island
New Caledonia
New Zealand
New Zealand Antarctic Territory
Niue Island
Norfolk Island
Norwegian Antarctic Territory
Papua New Guinea
People's Democratic Republic of Laos
Pitcairn Island
Republic of Singapore
Solomon Islands
Tahiti
Tokelau Islands
Tonga
Tuvalu
US Samoa
Western Samoa
We are unable to ship to the United States currently.

Lash Loss

If you feel that you are experiencing more loss than you should be, please contact LTL within 72 hours of your appointment.

Resolution Centre

Any complaints must be made within 72 hours of your appointment to info@lovethoselashes.co.uk.

Complaints will be deemed closed after 14 days.

Model Sets/ Apprentice Sets

All of our Lash Artists are fully trained - we offer ‘Model Sets’/’Apprentice Sets’ to enable our Technicians to gain experience, improve their speed, and build a client base. Results may vary. Full coverage not guaranteed. Please note that ‘Model Sets’ cannot be infilled - unless otherwise stated. No refunds will be offered on ‘Model Sets’. Please contact the salon before booking should you have any queries regarding this.